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Call For Consultation: 801-419-8858
Address: 3060 California Ave F, Salt Lake City, UT 84104
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Update #2: As of writing this now, I haven't heard from the owner about the concrete/drainage concern. I assume they are busy. Aside from that my muriatic acid tank is not dispensing. I've tried to contact River Pools multiple times to get some kind of help for about 3 weeks now and so far I've been ignored. I want to give them the benefit of the doubt but it's hard when I'm simply ignored. NO response to calls/texts. Just ignored as if they got my money from me and now they don't care about me. Seems crazy that after using this for only about 3 months last year it's having multiple issues. I'll update this as things change.
Update: River Pools has fixed most (not all) of the issues I've had. The worst part that hasn't been fixed is the drainage/concrete around the drainage. I don't know if they can, or will, even fix this but it is an eye sore.
On a side note, when I opened up my pool this season my Intellichlor salt generator went bad and to their credit River Pools came and replaced it quickly which is the type of customer service you hope for when you pay so much money to a company.
The pictures of the drainage/concrete I have left up are the only issues I still have. I left the pictures of my experience up so you can see what my experience was like and what concerns they have addressed. I'll update this review (again) if anything changes.
We have cracks in our fiber glass pool liner that were shoddily repaired hoping we wouldn’t notice. River Pools cannot confirm when the manufacturer can fix it under warranty… We have massive, ugly gaps below our coping tiles with a terrible tile caulking job. They have continued week after week saying they will come fix, but nobody shows up. Who knows what else is wrong with our pool?
Everything is a mystery with these guys. When they are going to show up? When are they going to fix something?
Just after they filled the pool we noticed the water level dropped. They came the next day and found that one of the skimmer’s was missing a plug and quickly plugged it and made sure no leaks were found. No major issues occurred and overall the process went smoothly. They got the hole dug, pool installed, equipment set up and working, auto cover, and the pool cleaned all within 3 weeks!! We just had it completed this November and they were willing to get it all ready for us to enjoy swimming for a few days and then winterize it. Everyone we have associated with has been kind, professional, and communicated things well. Definitely recommend Riverpools if Salt Lake City!

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Call For Consultation: 801-474-1089
Address: 2970 S W Temple St Unit A, South Salt Lake, UT 84115
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when it comes to opening/closing and maintenance they have consistently failed to provide quality service. Expect their techs to leave messes like toss your pool parts into the dirt, instead of putting them in the pool house. If you request a manual cover their techs will literally refuse to clean it or take it off fully, and they will just say “sorry”, with no offer to follow up or correct the deficiencies.
The worst experience we had was we had was they forgot to clean the pool pump filter, which resulted in damages and pump failure. Even after they claimed they cleaned it, the filter was full of debris. We even had to clean the pool ourselves when we got back from a vacation - they did fire the tech that was responsible for these mishaps, but they did not offer to correct the issues or provide any discounts on the low quality service.
If you need a repair, these guys are great - but when it comes to open/close and maintenance, expect low quality service, and bunch of corners to be cut.
Randy
You guys rock. My expectations were set for “next week” (mind you I called on a Thursday evening after work). The next day I got a text confirming an appointment for Monday morning. I didn’t hold my breath based on prior experiences. To my surprise, Stephen was right on time, polite, and friendly. He Inspected the crack, found another leak on the same pipe further down the line, completed a quality repair, and went above and beyond regarding the reassembly. He did all of this in under 2 hours keeping the repair more than affordable.
I filled up my spa tonight and it is running well with no sign of leaking. Thank you so much! I will happily recommend you guys to anyone.
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