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Call For Consultation: 972-544-4966
Address: 4016 W Plano Pkwy Ste 100, Plano, TX 75093
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Fiona in financing was so kind as well. We are so pleased with Riverbend Sandler and would HIGHLY recommend them again! If you’re thinking about getting a pool please only use Riverbend Sandler it’s worth the peace of mind and investment!
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Call For Consultation: 972-690-8118
Address: 315 W Farm To Market 544, Murphy, TX 75094
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But after just a few months, problems began. We installed high-end Travertine paver decking that began to become unstable with sinking and rising pavers - most notably along the run above a trench dug for French drain installation as part of the pool/decking installation. Sure, we live in N TX with shifting soil, so a bit of instability expected, but this was pretty bad and was noted very early after installation.
Our reports of these problems to the company began by email June 2019-less than 1 year after completion of the installation - requesting assessment and assistance from Hobert Pools. We have a series of emails documented from then to Oct 2022 - all with e-mail replies from the company confirming their receipt, but none with any response/action by the company as the deterioration continued to progress. Finally, after a call to Hobert Pools Oct 2022 - 40 months after our first report of the problems – was a Hobert employee sent to evaluate; no subsequent follow up or action.
Over the next year, just keeps getting worse progressing to disintegration of a grill/fridge brick enclosure. So we again asked company to assess, which was done by the same Hobert employee ~Nov 2023; he escalated the issue to management. Now after 2 months again with absolutel no follow up or action by the company; I am posting reviews and have filled Better Business Bureau complaint.
We now have quotes for repair from 3 decking companies, each documenting in their quote that in their independent opinions, that much of the problem is due to poor workmanship/installation.
Updated review in Response to Hobert Pools representative's comments below to rebut just a couple of specific points:
a) our reports to the company began by email June 2019 - not Oct 2022
b) the comment about sewer line replacement is not relevant; that was trenched and installed 57 years ago so with completely stable ground above-never with a leak or any other problem and with the entire run of the line from house-to-alley intact and with no evidence of leakage at any point along the line, all documented by the plumbing company. The sewer line was replaced as part of a home renovation of all lines and ducts in our 57 year old house. But, since the trench is commented on, what is also visible in the picture above the iron sewer line is the white PVC pipe of the French drain installed when the pool/decking was installed, and indeed, the worst of the shifting in the pavers runs above that trench; I believe the problems along the French drain strongly implicate inadequate backfill/compaction of that trenching by the Hobert team underpinning much of the problem. But, the problems with the decking first reported to the company June 2019 within 10 months of installation and ultimately, disintegration of the brick grill/fridge enclosure reported Nov 2023 extend well beyond the area of the French drain.
Finally, a week after this initial posting of review (with parallel exchange in a Better Business Bureau complaint filed at same time as this initial post)-we got an e-mail estimate for repairs from Hobert Pools for over $25,000 with no additional communication otherwise and the company taking no responsibility, offering no assistance to remedy the problem, and no apologies.
The only draw back has been time. The project has taken ~7 months to complete mostly due to the following: 1. The town we live in has been very difficult to work with on permits. 2. The build started late fall and through the winter 3. Supply chain challenges.
I typically don’t write reviews but this is an exception to that! We started working with Hobert Pools and Spas in September of 2020 and signed the contract in October 2020. Our sales representative was completely MIA after that, he didn’t return text messages, phone calls or emails. In retrospect that was a sign of what’s coming next. Our pool build was supposed to start in January but the excavation didn’t start until February 2nd due to weather which was understandable. We were told that we required 14 steel piers to re-enforce the given our backyard was sloped, come to find weeks later via email that the pool required 56 steel piers at over a $110.00 per piece. No one told us on during the excavation. Now it’s over budget! During this project we had a total of three project managers, all changes with out notifications and whatever discussions happened between the project managers those conversation were never transferred, so I would end up having the same conversation multiple times. The third project manager acted like he was doing us a favor at times. It felt like Hobert Pools and Spas were paying us to build the pool. Then communication between Hobert Pools is done via text primarily which is just ridiculous. Almost nothing happens when they tell you.
We were told that we needed two pallets of SOD to cover the yard but come to find out we needed an additional two pallets of SOD. Like many other customers have said, we learned that Hobert Pools doesn’t take any responsibility for there mistakes the hard way. With that being said, we are now again paying for Hobert Pools poor judgment on specking the job. On top of that, they laid the SOD on top of the weeds that grew while waiting for the plaster to be completed. See the pictures of the state that they left my yard. Now I spend my weekends and evenings spraying and pulling out the weeds so that it doesn’t take over the lawn. And now I have to purchase additional SOD and lay it down myself.
Good luck with getting a call back from Victor, to date he has returned a call. Also even if you take the time to go to the office, no one is ever available to address your concerns.
This was supposed to be an exciting project but Hobert Pools made it a miserable and frustrating project full of regret.
The typical response to most of the issues is we have been in business for 45 yrs. the current business practice will not sustain for much longer.
I must say Sherry,Dylan, Tim and Jacque definitely take pride in there job. It’s just sad that upper management does not.
Be careful with this company!
For More Information: Visit Their Website
Call For Consultation: 214-341-6046
Address: 10720 Miller Rd #218, Dallas, TX 75238
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Questions To Ask While You Review Dallas Pool Contractors
Water can have such a calming effect. From the sounds to the sunshine glistening off the top, a pool can make your backyard feel like a vacation. Pools provide a way for homeowners to relax, unwind, and bring the family together for some summer fun. Dallas homeowners love pools as they provide a way to escape the hot humidity while getting outside. Therefore when it comes to choosing a Dallas luxury pool builder – you’ll have plenty of options. But, how do you pick? What design do you choose? How do you afford the pool? All valid questions that we’re here to help answer. Keep reading.
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How Much Does A 12×24 Inground Pool Cost In Dallas?
Practical Dallas homeowners know that considering the cost of a pool installation is a great place to start. The cost of a 12×24 inground pool in Dallas can be impacted by the pool design, materials, features, and installation requirements. Adding top of the line customization and upgrades can also impact your pool’s price tag.
Pools cost an average of $50-$125 per square foot. The best way to determine what a 12×24 pool will cost you, get free estimates from Dallas pool builders. Start by connecting with licensed and insured contractors with a long-standing reputation. At TGUC Financial you can narrow down your search in minutes. Plus, you can even access competitive financing offers with no credit impact. When you realize how easy our platform is you’ll be ready to dive into the deep end and build the pool of your dreams.
What Is The Most Expensive Part To Install An Inground Pool In Dallas?
Generally when you build a pool you’ll be looking at one number for most of the project. While there will be design decisions along the way that can impact cost, you should have a good idea of cost before diving in. Typically the concrete and activity associated with laying it will consume a large part of the budget.
What Type Of Pool Is Most Cost Effective For The Dallas Area?
Once you have a better understanding of the pool installation pricing, you can start considering your pool design and materials. Vinyl-lined pools tend to be the most cost-effective option for Dallas homeowners. Vinyl-lined pools are constructed using a flexible vinyl liner that covers a steel or polymer frame.
That being said, it’s essential to weigh the cost-effectiveness of a vinyl-lined pool against your specific needs, preferences, and budget. Once you connect with a Dallas pool builder with TGUC Financial, you can consult with your contractor to get an accurate estimate of the costs involved in installing and maintaining different types of pools to help you make an informed decision. The cheapest option upfront is not always the cheapest option long-term.
What Is The Most Durable Pool Construction For Dallas?
Concrete pools are often considered to be the most durable option for pool construction in Dallas. Concrete pools can be easily customized and constructed in almost any shape, size, or depth. They’re also notably resistant to wear and tear, making them an excellent choice if you’re looking to get the most of your home pool.
Is It Worth The Money To Build A Pool In Dallas?
Whether building a pool in Dallas is worth the money depends on your unique situation and preferences. While it can be a rewarding experience, you’ll want to make sure it aligns with your goals and budget. To make a pool more affordable, consider financing options. At TGUC Financial you can unlock pool financing offers with no impact on your credit score. When evaluating if a pool is for you or not, consider the following:
- Climate: As I’m sure you already know, Dallas has a hot and humid climate, which means you’ll likely get a lot of use out of your pool during the hot summer months. Enjoying a cool and refreshing dip in the pool can be a huge plus for many Dallas homeowners.
- Property Value: Adding a pool to your property can increase its value and make it more attractive to potential buyers in the future. Especially if your pool includes special customizations, like lighting or a waterfall. Hello, water feature!
- Lifestyle: If you enjoy entertaining and spending time outdoors, a pool can be a great addition to your backyard and can provide a space for relaxation and recreation for you, your family, and your friends.
- Cost: Building a pool can be an expensive process. The cost can be largely influenced by the pool size, materials used, and additional special features, like decorative tiles or a spa.
- Maintenance: A pool does require regular maintenance, which can include cleaning, water testing, and chemical balancing. This can be time-consuming and expensive.
How Long Does It Take To Build A Pool In Dallas?
Building a pool in Dallas can take anywhere from 4 to 12 weeks. Check with your pool builder for a timeline estimate. Typically the 6 phases of building a pool are. . .
#1. Design phase: This can take several weeks, depending on how long it takes to finalize the design, obtain necessary permits and approvals, and order the necessary materials.
#2. Excavation: This usually takes 1 to 2 days, depending on the size of the pool and the amount of earthwork required.
#3. Pool shell construction: This can take anywhere from 1 to 3 weeks, depending on the type of pool construction and the materials used.
#4. Plumbing and electrical work: This usually takes 1 to 2 weeks, depending on the complexity of the system.
#5. Finishing touches: This includes installing coping, tiles, and other finishing touches, which can take anywhere from a few days to a week.
#6. Pool start-up and testing: This involves filling the pool with water and ensuring that all systems are functioning correctly, which can take a few days.
Should I DIY My Pool In Dallas?
While there are many DIY projects you can surprise yourself with completing, a pool is usually not one of them.
Building a pool requires specialized knowledge, equipment, and experience that most Dallas homeowners don’t possess. A professional pool contractor has the necessary training and tools to complete the project safely and efficiently.
If you’re worried about finding a quality Dallas luxury pool builder, TGUC Financial is happy to offer the support you’re looking for. Connect with different pool builders and access Dallas pool builder reviews all in one place.
What I Wish I Knew Before Building A Pool In Dallas?
Before going off the deep end, here’s what you should know before building a pool in Dallas. . .
- Installation is expensive
- Maintenance costs are for a lifetime
- Approval or permits may be needed
- Rodents may be attracted to warm pool equipment (take action to protect your investment)
- Fence your pool whenever possible (you are responsible for accidents)
- Ensure the pool builder of your choice is licensed and insured
- Prepare to have your backyard be a construction zone for several weeks
- Pools need to be filled regularly
- Pool can impact insurance costs
What Is The Cheapest Type Of Pool To Build In Dallas?
Generally an above-ground pool will be the cheapest option. If you’re just looking for a pool to cool down in, this may get the job done. However, if you’re looking to transform your yard into a little paradise, an inground pool offers much more appeal.
What Time Of Year Is Cheapest To Build A Pool In Dallas?
As you’re planning and taking the necessary steps to build your little piece of paradise, you may want to consider the time of year you’re building your pool. The cost of building a pool in Dallas can be affected by the season and weather conditions. Typically, the cheapest time to build a pool in Dallas is in the fall and winter months.
Does A Pool Increase Property Value In Dallas?
Pools can increase home value in Dallas. For some though, a pool may be a detour, especially if the family has kids. Invest in fencing your pool to attract more buyers and preserve home value.
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